Free Shipping Across the UK | International Art Delivered With Custom Clearance | Free Shipping Across the UK | International Art Delivered With Custom Clearance | Free Shipping Across the UK | International Art Delivered With Custom Clearance
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Order, Shipping & Delivery

General Information regarding our Ordering, Shipping and Delivery Policy are as follows:

 

WHAT SHOULD I DO IF I WHISH TO CANCEL MY ORDER?

(1) You may request to cancel an Order within twenty-four (24) hours of placing the Order by emailing info@arriere-garde.co.uk .

(2) Arrière-Garde Ltd will then find out whether your Order is pending shipping, or whether the Order has been already processed, shipment is organised and/or the artwork is on its way. According to the state of the Order at the moment of your cancellation request, we may either elect to refund you immediately (please bear in mind the standard refund processing times), or inform you to follow the normal returns policy.

WHY HAS MY ORDER BEEN CANCELLED?

(1) Arrière-Garde may cancel any Order for an Original Work of Art or a Digital/Printable work of Art placed via the Services if the item is mispriced, out of stock, discontinued, or otherwise unavailable at the price listed via the Services.

(2) In the rare and unfortunate case we need to cancel an Order placed via the Services, Arrière-Garde will send you an email confirmation of such cancellation and you will be either refunded, or whenever appliable, not be charged for your Order.

WHO IS RESPONSIBLE FOR PAYING SHIPPING COSTS AND WHO WILL BE SHIPPING MY ORDER?

(1) Arrière-Garde offers free shipping and handling charges for Orders delivered in the UK territory accordingly to what is indicated at the moment of purchase on the Site, and unless otherwise stated on the Site. Shipping costs (whenever applicable) may be supplied through our Customer Service or applied at checkout point at our sole discretion. Taxes, including VAT, if any, will be applied only at checkout point.

(2) If you are purchasing from outside the UK, prices do not include shipping and handling charges, and you need to enquire with Customer Service about the expected shipping cost. Customer Service will then find out and present you with all the applicable shipping costs, expected import taxes, and other fees/taxes including VAT, if any, that may be applied to the item’s price stipulated in the listing.

(3) The Selling Artist identified on the listing of the Original Work of Art may ship the purchased work directly to you, or whenever applicable, from Arrière-Garde’s Art Depot.

HOW LONG DOES DELIVERY TAKE?

(1) Our Standard Delivery time window is of 20 working days. However, deliveries may be carried out quicker than that whenever logistically possible. In extremely rare cases, deliveries may take slightly more than 20 working days.

(2) The delivery of an artwork can take less than a week or up to around a month. It all depends on your country of residence and where the work is being shipped from. As soon as Arrière-Garde validates your Order and ships your artwork, you will receive an email from us indicating the courier company, the delivery number, and the estimated delivery date.

(2) If you have any queries (for example if you wish to bring forward or postpone the delivery) or if you would like a more detailed follow-up of your Order, do not hesitate to contact our Customer Service team at info@arriere-garde.co.uk . Our team is directly in contact with all Shipping Artists and Companies we work with and will ensure that delivery times and dates are respected.

HOW DO I TRACK MY PACKAGE?

(3) Once your artwork has been shipped, we will supply you with the courier company and the tracking number. This information will be sent by Arrière-Garde to you by email. Our couriers are DHL, Fed-Ex and UPS, and we will always opt for the most efficient solution at the time the Order is placed.

(4) Feel free to contact Customer Service at info@arriere-garde.co.uk for any questions regarding the delivery of your item.

WHAT IS IMPORTANT FOR ME TO CHECK AND DO ONCE THE DELIVERY REACHES MY PLACE?

(1) Please check the condition of the package and the state of the work when you receive your package. If the work is broken, scratched, damaged, non-compliant with what you ordered or incomplete, please refuse it and return it to the courier.

(2) Please ensure your inspection/refusal of the delivery is recorded by the courier on the delivery report.

WHY IS IT IMPORTANT TO CHECK THE CONDITION OF THE PACKAGE AND THE PRODUCT AT THE TIME OF DELIVERY?

Once your Order has been prepared for shipping, it is picked-up by the courier who will deliver it to your desired address. Although our Artists and Customer Service staff are instructed and experienced in preparing packages carefully through our Packing Guidelines Manual, items can still be damaged during transportation. It is therefore very important to check your purchase when you receive it, so if there are any issues you can return it to the courier immediately.

Please check the following when receiving your purchase:

  • Condition of the package
  • If the package is damaged, the artwork might also be damaged.
  • State of the work
  • If the work is broken, scratched, damaged, non-compliant with what you ordered or incomplete, please refuse it and return it to the courier.

Please ensure your inspection/refusal of the delivery is recorded by the courier on the delivery report. Please then notify us at info@arriere-garde.co.uk . Written reports of any damage will allow Arrière-Garde to open an investigation with its courier.